Collaborative Delivery Ventures

Rising customer service expectations, the current financial climate and social and demographic changes all challenge the traditional way services are organised and delivered.

The imperative to join operations and organisations together to provide seamless, effective and efficient delivery has never been stronger.

Customers don’t recognise operational boundaries and organisational leaders tell us all the time that they wouldn’t design services along existing lines if they had a blank sheet of paper.

We focus on creating a shared imperative to change and to design services around the customer - in this way we avoid pitfalls of being stuck on issues of control and boundaries.

We use our Solution Centre process to ensure that innovative and empowered new service delivery ventures emerge that are co-designed and co-delivered by partners.

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